Get IT support for nights, weekends, and holidays
We handle IT support for your end users in non-peak times so your staff doesn’t come to work with a mound of unresolved issues.
Supplemental Support
Chaveran acts as an extension of your internal helpdesk to address issues more efficiently
Issue Escalation
Escalate tickets or dispatch on-site support for high-priority issues
Choose Your Tool
Choice of using your own ITSM tool or leveraging ours for quick and easy setup
End User Experience
Provide a consistent support experience through our proven procedures and methodologies
Free Up Resources
Level 1 support from our team takes the workload off your internal resources
Keep Your Data Secure
At Chaveran we know security and follows ITIL best practices
We provide Off-Hours
Remote Site Reliability Engineering (SRE) and
Database Reliability Engineering (DBRE) Services
We provide on-time technical support and resolution to your Oracle, PostgreSQL and Postgres Advanced Server, MySQL and MS SQL Database Servers
Remote IT Support:
As hybrid work environments become commonplace, it is imperative to have processes in place to provide IT support to your end users – wherever they may be working from. This is especially important after regular business hours, as in-house IT personnel may be unavailable.
A few of the IT support issues Chaveran can help with 100% remotely include:
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Investigate connectivity issues
- Conduct software upgrades or installations
- Run diagnostic and maintenance programs
Managed Database Services
Database management is often a complex and costly practice that can require several experts and resources to ensure databases are operating at optimal levels.
When you choose chaveran as your database managed services provider, you’ll benefit from:
- Reduced database management and administration costs
- 24/7 database monitoring and support
- Improved database uptime, efficiency, and performance
- Enhanced database security
- Optimized working capacity for all critical systems
- Accommodate expanding transactions and data
- Remote IT Support
-
Remote IT Support:
As hybrid work environments become commonplace, it is imperative to have processes in place to provide IT support to your end users – wherever they may be working from. This is especially important after regular business hours, as in-house IT personnel may be unavailable.
A few of the IT support issues Chaveran can help with 100% remotely include:
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Investigate connectivity issues
- Conduct software upgrades or installations
- Run diagnostic and maintenance programs
- Managed Database Service
-
Managed Database Services
Database management is often a complex and costly practice that can require several experts and resources to ensure databases are operating at optimal levels.
When you choose chaveran as your database managed services provider, you’ll benefit from:
- Reduced database management and administration costs
- 24/7 database monitoring and support
- Improved database uptime, efficiency, and performance
- Enhanced database security
- Optimized working capacity for all critical systems
- Accommodate expanding transactions and data